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Common queries answered

Frequently asked Questions

Unfortunately, we can only deliver to the address specified when you placed the order.

Once your order has been dispatched, you will receive tracking information information. We use a wide range of trusted delivery partners.

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. This means that your order may have been dispatched before we receive your cancellation request. We may be able to cancel your order, however we cannot guarantee this.
 
 
 

We will make any refunds due to you as soon as possible and within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. 

If you have any questions or complaints about the product, please contact us. You can write to us at [email protected] 

If we have to contact you we will do so by telephone or by writing to you at the email address.

The costs of delivery will be as detailed on our website at the time you place your order.

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